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Census: U.S. Households Older, More Diverse
January 3, 2013
The share of U.S. households headed by a white non-Hispanic adult fell to 69% in 2012, down from 75% in 2000.
Training Helps Staff Avoid 'Whoops!' Moments
December 24, 2012
Know your members, staff, and environment to be ever-ready in your service interactions.
What Are Members' Money Motivators?
December 16, 2012
Appreciate how emotions motivate certain financial behaviors.
Dear President Obama…
December 10, 2012
These suggestions aren’t politically palatable, but at least you have options.
The Domino Effect
December 4, 2012
How can we position our CUs for optimal performance and success?
Four Hands, 88 Keys
December 4, 2012
Consider the value of your partnerships, and realize it takes two to succeed.
What's on Your Menu?
November 24, 2012
Your members are both hungry and curious. What will you serve them?
The Dream Job
November 12, 2012
We may not find immediate gratification as we walk our career paths, but it’s important to set goals and fuel our passions as we go.
Falling Off the Fiscal Cliff
November 11, 2012
The aftermath of last year’s debt ceiling impasse in Congress will be $100 billion in automatic spending cuts.
Don't Throw Members Under the Bus
November 5, 2012
Good customer service requires genuine empathy, compassion, information, timeliness, and a desire to assist.
The High-Touch Contact Center
Technology is transforming CU call centers and increasing member expectations.
The State of Digital Wallets
Despite plenty of progress, a long road lies ahead.
Leverage Fintech Innovation
Many CU leaders are now considering partnerships.
Know the rules on holiday gifts
As the holiday gift-giving season begins, it’s a good time to review your CU’s Bank Bribery Act policy.
Compliance: One year later, TRID challenges continue
CUNA’s compliance team has received a number of questions recently that makes one thing perfectly clear: One year later, TRID continues to present challenges for credit unions.
NCUA’s final FOM rule published, effective Feb. 6
The NCUA’s final field-of-membership rule was published Wednesday, making it effective Feb. 6. The rule, finalized by the NCUA board in October, facilitates consumer access to credit unions and provides credit unions with more flexibility.
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