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Census: U.S. Households Older, More Diverse
January 3, 2013
The share of U.S. households headed by a white non-Hispanic adult fell to 69% in 2012, down from 75% in 2000.
Training Helps Staff Avoid 'Whoops!' Moments
December 24, 2012
Know your members, staff, and environment to be ever-ready in your service interactions.
What Are Members' Money Motivators?
December 16, 2012
Appreciate how emotions motivate certain financial behaviors.
Dear President Obama…
December 10, 2012
These suggestions aren’t politically palatable, but at least you have options.
The Domino Effect
December 4, 2012
How can we position our CUs for optimal performance and success?
Four Hands, 88 Keys
December 4, 2012
Consider the value of your partnerships, and realize it takes two to succeed.
What's on Your Menu?
November 24, 2012
Your members are both hungry and curious. What will you serve them?
The Dream Job
November 12, 2012
We may not find immediate gratification as we walk our career paths, but it’s important to set goals and fuel our passions as we go.
Falling Off the Fiscal Cliff
November 11, 2012
The aftermath of last year’s debt ceiling impasse in Congress will be $100 billion in automatic spending cuts.
Don't Throw Members Under the Bus
November 5, 2012
Good customer service requires genuine empathy, compassion, information, timeliness, and a desire to assist.
Create a Winning Card Program
Hit the guideposts of a successful credit card program.
Loans for All Reasons
Many CUs provide credit to meet members’ lifestyle needs.
CSR: The Power of Social Good
CUs harness corporate social responsibility as a risk-mitigation tool.
MLA guidance welcome, but CUs need more, says CUNA
The Department of Defense guidance on changes to the Military Lending Act, expected to go public Friday, has some key clarifications as requested by CUNA, but does not go as far as it should have.
PODCAST: Turning financial services into FUNancial services
The CU startup gameFi wants to boost employee engagement with gaming concepts.
Bicameral letter addresses CFPB’s arbitration proposal
The chorus of congressional voices calling for credit union regulatory relief grew louder this week with a letter to CFPB regarding the agency’s proposed rule on arbitration.
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