Articles by Steve Rodgers
Marketing
‘It’s Not Me, It’s You’
Ending a relationship can be painful, even if it’s with a bank.
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Technology
Mobile Security Jitters
A growing number of consumers tag smartphones as 'unsafe' or 'very unsafe.'
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Management|Volunteers
Pay Plans Still Sluggish
CUs are exercising post-recession caution with compensation.
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Lending
Intent to Confuse
The typical payday loan borrower is indebted for more than half of the year.
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Operations
Top 10 Planning Topics
Even though a slow recovery is underway, your CU’s strategic planning team will face another challenging year.
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Marketing
Age and Awareness
The disturbing truth: 69% of nonmembers age 18 to 24 know very little about CUs.
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The Branch Reimagined
New CU branch designs improve the member experience.
Small Loans, Big Effect
Offering small-dollar loans allows members to avoid payday lenders.
Mind Your Margins
Five steps to get the best return from your auto loan portfolio.
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What's Trending
Compliance: NCUA releases new call report form, instructions
NCUA has released its new call report form and accompanying instructions, which become effective Sept. 30. For credit unions engaged in commercial lending, most notable are the updates reflecting the January 2017 changes to the member business lending rule.
Deliver world-class service
Know and fulfill your CU's mission, vision, and values to deliver world-class service to members.
Address two important cybersecurity questions
Government agencies and the legal system have demonstrated decreasing degrees of leniency toward organizations with cybersecurity shortcomings in recent years.