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Home » Authors » Patrick Totty

Articles by Patrick Totty

Addressing the knowledge gap
Operations

Addressing the knowledge gap

Data analytics can be a game changer.
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Mobile banking
Technology

Collaborate face-to-face via video

Mobile apps bring new life into branches with video capabilities.
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Insurance services benefit members
Operations

Insurance services benefit members

Credit unions have three motivations to sell insurance products: improving profit margins, rounding out product offerings, or seeing rivals introduce insurance programs.


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Creating a culture that builds loyalty
Operations

Creating a culture that builds loyalty

CUNA's Creating Member LoyaltyTM program aims to put into practice actions that will engage members and maintain their loyalty.


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PAO takes aim at greater efficiency
Operations

PAO takes aim at greater efficiency

Process analysis and optimization is a response to a credit union’s focus on internal operations that consume too much staff time and limit staff involvement in more productive activities.


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CUNA's Volunteer Achievement Program assists board training

Topics covered include regulatory compliance, asset management, and the elements of successful strategic leadership.
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New cores make big impact for small CUs
Technology

Core systems make a big impact for small CUs

Open architectures help CUs keep pace with new technology.
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Faster processing power fuels ‘bigger’ data
Technology

Faster processing power fuels ‘bigger’ data

The sheer power of contemporary tools for manipulating data has changed the game.
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Marketing

Use big data to fuel your marketing efforts

'If you’re a small credit union, you don’t have the resources to do this on your own.'
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Place a sharper focus on recruiting

CUs seeking alternative points of view increasingly are willing to recruit from other industries. 
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This Month Payments: Perils and Promise

Payments: Perils and Promise

The payments arena offers new opportunities to connect with members.
Cards Are (Still) King

Cards Are (Still) King

Credit and debit cards still drive the competitive payments market.
Open Banking on its Way

Open Banking on its Way

Prepare for the impact it will have on member relationships and competitive positioning.
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