ST. PETERSBURG, Fla. (8/14/15)--PSCU, a St. Petersburg, Fla.-based credit union service organization (CUSO), announced a partnership with Member Driven Technologies (MDT) to provide call center support to MDT’s roster of credit union clients.
MDT is a reseller of Symitar core processing services to credit unions.
Under the agreement, PSCU will provide conversion Total Member Care call center support to MDT clients. In addition to handling inquiries on a variety of financial services, the call centers will help credit unions communicate effectively with their members about conversions, mergers, EMV upgrades, home banking conversions and regulatory changes. All services are available 24 hours a day, 365 days a year.
“PSCU has a track record of delivering quality, high-touch member service and support, something that MDT also values greatly as an organization,” said Larry Nichols, MDT president/CEO. “Aligning with a strong CUSO like PSCU will enable us to fulfill the needs of credit unions at the point of conversion, and create a smoother, more turnkey member experience for our credit unions.”
Added Chuck Fagan, PSCU president/CEO: “PSCU and MDT are very like-minded organizations in terms of a shared focus on servicing our member credit unions and their members with exceptional quality.”
MDT also plans to refer existing and new credit union clients to PSCU for Total Member Care services. PSCU will begin providing call center support immediately for clients converting to MDT.