Most credit union human resources professional agree that recruiting, training, engaging, and retaining employees—especially those with technology skills—has become a top priority.
The breakout sessions available Tuesday for CUNA Tech/OpSS Council Conference attendees, who have assembled at the Walt Disney World Resort in Orlando, Fla., approach that reality from a variety of angles.
Here are some highlights from the full conference agenda:
Engaged employees engage members (8:15 a.m., Asia 1), sponsored by Urban FT. Our quest to become the primary financial institution can only occur when our employees become preferred financial consultants to the members we serve. How do we train our employees to engage members – how can we assume the role of a mentor? What do we do to retain and develop talent? How do we motivate our employees to excel? How do we make sure that the information we provide our employees is correct, actually perfect? Sundeep Kapur of Digital Credence offers a few case studies within our industry and outside that will provide key insight on ideal training, instilling ownership, and what motivates.
An ethical hacker’s perspective: 10 things that make attacks easy (9:30 a.m., Asia 3), sponsored by Access Softek, Inc., LSC, and CUNA Strategic Services . Hackers and organized crime have monetized their activities and created a lucrative and robust black market industry for stolen financial data. Often times, we make it far too easy for hackers through a variety of systemic weaknesses, says David Anderson, manager of information security services for CliftonLarsonAllen. Understanding how to identify the “low-hanging fruit” security vulnerabilities and the different ways that hackers can attack your systems sheds some light on how to combat these attacks.
How do you develop IT talent? (1:45 p.m., Asia 4), sponsored by InfoIMAGE, Inc. The search for IT talent continues to be a challenging one, as credit unions compete with tech companies and larger corporations in a nationwide market. Effective IT is crucial to the security and success of credit unions and credit unions have to find innovative ways to maintain and grow their IT workforce. John Andrews, EVP of compensation for D. Hilton Associates, moderates a panel discussion that features Kris Hanson, vice president of technology for School Employees Credit Union of Washington; Charlotte Morrison, chief information officer for Texans CU; and Scott Preble, chief technology officer for Open Technology Solutions.
Advanced emotional intelligence (3:30 p.m., Asia 1), sponsored by iQuantifi Inc. What do executives need to know about bringing out the best in their people? While employees are willing to give more than ever, the approaches for engaging your staff’s hearts, minds and energy have changed. In this session, Crystal Jones, president of Tap Your Genius, Inc., explains what matters most to people and easy steps you can take to more effectively and boldly lead a committed, highly engaged staff into the future.
In addition to these and other valuable breakout sessions, the Technology Council will conduct at 8:15 a.m. in North Hemisphere A&B the last of its three Speed Rounds sessions, where vendors make a case for the best-in-show award. The winner will be announced during the networking break that begins at 2:45 p.m.
Also, the Operations, Sales & Service Council will hand out its Excellence in OpSS Awards at Tuesday’s membership lunch, sponsored by North Highland, at 12:15 in South Hemisphere 1.
Visit news.cuna.org for coverage throughout the CUNA Tech/OpSS Council Conference.