SPOKANE, Wash. (10/5/15)--When a member of Spokane (Wash.) Media FCU visited the credit union in June, he had lost his job and had medical and other overdue bills. A bank would have written him off. Instead, the credit union’s staff took to heart their people helping people philosophy and went to work on his behalf.
What they did was go far above and beyond to help him land back on his feet, according to the Northwest Credit Union Association (Anthem Sept. 28).
Gary, 66, had lost his longtime dishwashing job at the end of 2014, after a hospitalization left him will medical bills. He had little savings. His small unemployment benefit, which had just run out, and a Social Security check for $767 a month barely paid his bills after he paid his rent. Now he was short $300 to $400 every month.
Despite some developmental disabilities, Gary had always handled his accounts with great care, Marla Summers, head teller, told NWCUA. Every Christmas, staff gave him new warm clothes. When the credit union hosted food events, staff boxed up leftovers for him.
Here’s where credit union staff went where no bank staff would go. They:
“My staff saw a member in need and responded with fierce determination and a whole lot of heart,” Debie Keesee, Spokane Media FCU CEO, told NWCUA. “They have truly given our member a whole new lease on life. This is why I love being a credit union person--this story epitomizes the credit union difference and the lengths credit unions will go to help their members.”