CUNA News
  • LOG IN
  • Create Account
  • Sign Out
  • My Account
  • LOG IN
  • Create Account
  • Sign Out
  • My Account
  • Topics
    • Community Service
    • Compliance
    • Credit Union Hero
    • Credit Union Rock Star
    • Credit Union System
    • Directors
    • Human Resources
    • Leadership
    • Lending
    • Marketing
    • Operations
    • Policy & Issues
    • Sales & Service
    • Technology
  • Credit Union Magazine
    • Buyers' Guide
    • COVID-19
    • Digital Edition
    • Credit Union Hero
    • Credit Union Rock Star
    • Subscribe
    • Advertise
    • Contact
  • Advertise
  • Awards
    • Nominate Credit Union Hero
    • Nominate Credit Union Rock Star
  • Podcasts
  • Videos
  • Jobs
  • Contact

News

Home » Making Compliance Understandable
Compliance CU Rock Stars 2015
Amanda Craig

Making Compliance Understandable

'The more efficient our team is, the more it can focus on providing solutions for members.'

January 4, 2016
No Comments
Amanda Craig

HONOR CREDIT UNION’S member promise is “providing financial solutions for success,” and Amanda Craig is dedicated to combining that promise with regulatory compliance.

That means Craig, the vice president of enterprise risk management for the $630 million asset credit union in St. Joseph, Mich., takes compliance regulations and translates them into language that both employees and members understand.

“I develop easy-to-understand regulatory materials for the frontline team so they can provide ‘wow’ member experiences,” says Craig, who’s responsible for compliance and audit functions, quality control for secondary market real estate loans and the collections department. Craig analyzes regulations to determine how they will protect consumers and then presents them in plain language.

“It’s important, and it’s fun when it clicks for everyone,” she adds “When it makes sense and they understand why we do it, it creates a win-win for the Honor team and the member.”

Craig writes for CU*Answers’ AuditLink Management Services Network Compliance Tracker newsletter and is a core member of its compliance group. She attended Integrity Coaching College to help lead her team.

“I want to help my team reach their potential and push themselves to the next level,” she says. “Staying continuously focused on developing my team creates an atmosphere that encourages exploration and self-discovery.”

Before Craig joined Honor, compliance and audit duties were split among several staff members. She established the department and has emerged as a credit union leader.

Craig also created a culture of teamwork between compliance and all other departments. She was instrumental in developing the credit union’s paperless online security center, eSolutions Initiative.

“I enjoy looking for efficiencies,” she says. “When I do internal audits, I’m not just looking at compliance, but also for ways to improve processes, and save resources and team members’ time. The more efficient our team is, the more it can focus on providing solutions for financial success for the member.”

Her team holds periodic training sessions for branch staff and other departments on compliance procedures, and Craig does volunteer compliance consultations with other credit unions.

If she could have one wish come true, Craig would have a comprehensive software program.

“It would house everything I work on, and I could compile information and request it any way I wanted,” she says. “I’d have everything at my fingertips.”
 

KEYWORDS Credit Union Rock Stars

Post a comment to this article

Report Abusive Comment

Credit Union Magazine: Winter 2022

Winter 2022

Credit Union Magazine’s Winter 2022 issue highlights data-driven marketing, the board’s role in cybersecurity, elder abuse scams, credit unions’ auto lending advantage, and more.
Digital Edition •  Subscribe

Trending

  • House passes CUNA, League-led board modernization bill

  • CFPB issues CUNA-opposed proposal on credit card late fees

  • Key committee leaders supportive of credit union priorities

Tweets by CUNA_News

Polls

Vote for the 2023 CU Hero of the Year

View Results
More

Champion for the Credit Union Movement

Credit Union National Association is the most influential financial services trade association and the only national association that advocates on behalf of all of America's credit unions. We work tirelessly to protect your best interests in Washington and all 50 states. We fuel your professional growth at every level and champion the credit union story at every turn.

More CUNA

  • Membership
  • Contact Us
  • Careers

Resources for

  • Credit Union Advocates
  • Leagues
  • Press
  • Providers

Our Affiliates

  • American Association of Credit Union Leagues (AACUL)
  • Credit Union Awareness
  • Credit Union House
  • CUNA Strategic Services
  • National Credit Union Foundation
GET CUNA UPDATES
© 2023 Credit Union National Association | ADA Compliance Notice & Legal
Email Us