MADISON, Wis. (10/9/15)--The CUNA Operations, Sales and Service Council has presented its Professional of the Year Award to Lori Gallegos, executive vice president/chief operating officer for Chandler, Ariz.-based First CU.
Gallegos was honored for her achievements and dedication to her credit union during an awards luncheon at the CUNA Operations, Sales & Service Council Conference, which met Sept. 27-30 in Orlando, Fla.
Gallegos was recognized for her achievements in implementing First CU’s sales and service initiative. This included offering structured training for staff beginning during new employment orientation, with follow-ups at 30 days and then two to four months into the staffer’s employment. The training builds toward a member service certification.
She also implemented a certified lender program to give lending staff the skills to help members improve their financial status.
Gallegos and her achievements will be featured in an upcoming issue of Credit Union Magazine.
The award honors individuals who consistently exemplify excellence in credit union operations for the benefit of their employer, who provide outstanding direction to credit union staff to deliver excellent service to members and who are leaders in the credit union’s culture.