Workers who have a positive attitude are more likely to be engaged, creative, and focused on innovation. This translates into happy customers and workplace success, says Tim Sanders, an expert on internal and external relationships.
“Show me a strong, inspired culture and I’ll show you a company that’s 10 times smarter than its competitors,” he says.
Sanders, a best-selling author and CEO of Net Minds, will give credit union leaders tips on how to tap into that attitude during a keynote address at the CUNA Lending Council Conference, which runs Nov. 8-11 in Fort Lauderdale, Fla.
He is the former chief solutions officer at Yahoo! and served as its leadership coach from 2001 through 2005.
To make the leap from good to great, Sanders says leaders need to develop “emotional talent,” the ability to manage internal emotions, sense them in other people, and connect with others at that level.
To be great at dealing with people, Sanders says two things are needed: A high level of emotional intelligence and the desire to give to others.
“Put them together and you have people skills, which creates ‘relationship masters,’” he says.