Regulations, fraud, security, and the need for digital engagement will shape the financial services landscape in 2016, according to a panel of credit union technologists, payments providers, and mortgage experts.
Here’s what five providers believe will be the “next big thing” in 2016.
Focus on Digital Engagement
Growing member demand for a full range of digital services will prompt credit unions to focus on digital engagement in 2016.
Credit unions are continuing to adopt innovative technology to deliver a robust, multi-channel member experience with 24/7 services for the speed of life today. We expect this demand to increase in 2016 and beyond, as members of all age groups increasingly engage credit unions for everyday services through digital channels.
At Fiserv, we believe the key to future success for our clients is integrated solutions that encompass channels and core processing, facilitating a consistent multi-channel experience and delivering key insights supported by actionable analytics.
SANTO CANNONE is chief product officer, credit union solutions, for Fiserv.
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