MONETT, Mo. (2/19/16)--Credit union members now have the ability to do their banking through a personal assistant and voice interaction devices, such as Amazon’s Echo or Cortana by Microsoft for Windows, to act as new banking touchpoints.
In a collaboration with Best Innovation Group (BIG), Symitar has created an interface between its Episys core processing platform and Amazon’s Echo, with other virtual assistant technologies to follow.
BIG worked through Symitar’s services-based programming interface, SymXchange, to create an integration between these technologies and the Episys core processing platform that enables consumers to conduct routine online or mobile banking activity via voice commands. Members can engage with their credit union to:
Their virtual personal assistant would then perform the task and the associated core changes.
“I believe that the next level of service isn’t about adding new channels, but about how we can enable the channels members are using to be more intuitive,” said John Best, BIG president/CEO.
“Having personal assistant devices as another member interaction touchpoint affords our credit union the constant awareness and engagement with our members to further cement and maintain key banking relationships,” said Jeff Johnson, chief information officer of Baxter CU, Vernon Hills, Ill.
Added Ted Bilke, president of Symitar: "This is the digital banking environment we’ve only imagined: Having virtual personal assistants go beyond the scope of weather forecasting and reading calendar reminders to actually help manage financial activity. We believe it’s our responsibility to create and enable a larger ecosystem of technology offerings in order to continually improve credit unions’ financial interactions with their members.”