Credit unions have serious concerns about the Telephone Consumer Protection Act (TCPA) omnibus declaratory ruling and order, CUNA told Senate Commerce, Science and Transportation Committee leadership Tuesday. The committee will conduct a hearing Wednesday examining the TCPA, starting at 10 a.m. (ET).
The Federal Communications Commission (FCC)issued its order last summer, which immediately went into effect without a notice of proposed rulemaking or comment period. The order has impacted credit unions’ ability to communicate with their members about pertinent account information, CUNA believes.
“The ability to freely communicate with credit union members can help prevent identity theft and stolen data, mitigate the harm once such events have occurred, and give consumers the chance to receive other important information about their accounts such as overdue payments,” reads CUNA’s letter, which was submitted for the hearing’s record.
CUNA also highlighted several instances where the Consumer Financial Protection Bureau has expressed similar thoughts as CUNA about the benefits of communication with consumers on their cell phones. The letter specifically expresses concerns about the fact that the TCPA order is limiting communications with younger or lower-income members, who are more likely to rely primarily on cell phones, and who also could benefit most from increased communication and financial education.
In its letter, CUNA urges the committee to address this overreach during the hearing, and to take action to hold the FCC accountable.
Specific issues CUNA communicated to the committee are: