Madison, Wis. (October 8, 2015) – The CUNA Council Operations, Sales & Service Professional of the Year Award was presented to Lori Gallegos, EVP/COO for First Credit Union in Chandler, Ariz. Gallegos was honored for her achievements and dedication to her credit union during an awards luncheon at CUNA Operations, Sales & Service Council Conference, which took place September 27-30 in Orlando, Florida.
“It was a really tough choice between all the stellar nominees, but in the end, Ms. Gallegos’s history, attitude and accomplishments clearly shone the brightest,” commented Dave Tate, awards chair.
Gallegos was recognized for her achievements in the implementation of First Credit Union’s sales and service initiative. This included structured training beginning in new employment orientation, at a 30-day follow up and then again 2 to 4 months into their employment building towards a member service certification. She also implemented a certified lender program to give lending staff the skills to help their members improve their financial status.
As this year's award winner, Gallegos and her achievements will be featured in an upcoming issue of Credit Union Magazine.
The CUNA Council Operations, Sales & Service Professional of the Year Award recognizes and honors the individual who exemplifies excellence in credit union Operations. This distinction is reserved exclusively for the credit union operations, sales and service elite who, in all aspects of their chosen profession, consistently excel for the benefit of their employer, provide outstanding direction to credit union staff to provide excellent service to his or her members and are a leader of his or her credit union culture.
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CUNA Operations Sales & Service Council:
The CUNA Operations Sales & Service Council is a national, member-led community of credit union operations, sales and service professionals dedicated to cooperatively providing access to knowledge, expert resources and leadership development to its members. The CUNA Operations Sales & Service Council is one of six CUNA Councils, a network of more than 6,200 credit union professionals. For more information, visit www.cunacouncils.org.
About CUNA Councils:
CUNA Councils is a member-led organization dedicated to connecting passionate people, great ideas, original content and relevant resources to find solutions and inspire achievement through the power of peer collaboration. CUNA Councils serves six areas of credit unions including lending, marketing and business development, finance, human resources and training development, technology and operations, sales and service. For more information, visit www.cunacouncils.org.