If you want to be innovative, create a culture that recognizes, appreciates, and learns from failure, says Andrew Downin, managing director of research at the Filene Research Institute.
“When you've got that psychological safety zone, people are willing to share more creative ideas. They're willing to kind of let their guard down in a way,” says Downin in a replay of the CUNA News Podcast.
Prior to his current role with the credit union think tank, Downin oversaw the group’s i3 program, which works with credit union leaders to tackle some of the industry’s most flummoxing problems in innovative ways.
“There's nothing worse than talking with an employee at a credit union [who says], ‘Oh yeah, I had this idea a couple years ago, but I never thought my manager would care.’ "
Downin received his undergraduate degree in accounting from the University of Arizona and his MBA from Pepperdine University, where he graduated first in his class. He is also a certified public accountant.
Downin is one of the authors of the 2017 CUNA Environmental Scan Report, a strategic planning resource for credit union leaders.
In the podcast replay, Downin discusses innovation and trends credit unions should pay attention to in the coming years.