Financial education, cyber security, member service—and an inspirational trip to service culture champion Zappos—highlighted the America’s Credit Union Conference agenda.
Following are scenes from this year’s conference in Las Vegas.
California and Nevada CU League President/CEO Diana Dykstra welcomes conference attendees with a host of facts about the Silver State. If you tried to stay one night in every hotel room in Las Vegas, for example, it would take 288 years.
Television personality and ACUC emcee Mark DeCarlo shared a serious message about the importance of financial literacy and, of course, plenty of jokes at the expense of the banking industry.
Davis Emery of Local Government FCU displays a sign with Zappos’ service culture credo during a visit to the online retailer.
When it comes to financial education best practices, start with employees, integrate across product lines, and engage the executive team, says EverFi’s Evan Willingham.