Keynote speaker Susan Etlinger, data analyst with Altimeter, a Prophet Company and TED speaker focused on big data strategy and principles in ethical data use during Monday's general session at the 2017 World Credit Union Conference in Vienna, Austria.
“To understand the value of big data, we need to look at what problems we can solve with big data,” said Etlinger. “These include the health of our brand, marketing optimization, revenue generation, operational efficiencies, customer experience and innovation.”
Data-driven business requires clean data, clarity, community, culture and customer focus. “Don’t let data and technology distract you from your business, but let it help you with the most pressing challenges you have,” said Etlinger.
Etlinger provided insights on the evolution of communication from the writing on caves to long distance messaging to today’s “visual, ephemeral and connected world” with billions of images, leading us to big data. “The emojis are the hieroglyphics of the modern age,” said Etlinger.
In a state of the movement address, Brian Branch, World Council president/CEO shared thoughts on the global credit union and financial cooperative movement. “We are a global network of financial institutions which are member owned and member controlled. This is what makes us a movement connected to a common set of values,” said Branch.
“We are privileged to work in an industry driven by the economic empowerment of our members. Our challenges know no borders,” said Branch expanding upon the top priorities for the industry: regulatory burden, fintech disruption, membership growth, cybersecurity and small credit union sustainability.
Branch also presented the Ambassador Award to Rudy Hanley, retired CEO of SchoolsFirst CU, Santa Ana, Calif., for his commitment to fostering international credit union development.