Dianna Miller feels indebted to the credit union that gave her a chance as a teller right out of high school. Thirty years later, it’s Financial Center First Credit Union that feels deeply indebted to the accounting manager’s service.
Her supervisor, Brian Wilson, describes Miller as a self-starter and the “go-to person for all areas when they have a question.”
Miller served on the merger team when Financial Center merged with a smaller credit union, navigating the challenges of joining two teams with different approaches to operations.
“Dianna has led or participated in countless implementations and projects across the organization, including accounts payable systems, general ledger conversions, mergers, credit card portfolio sale, and item processing changes,” Wilson says.
Miller says she owes everything in her career to her mentors and connections in the credit union, and she believes in paying that favor forward.
When Financial Center brought check processing in-house, Miller noticed the credit union could use someone with more expertise in that area, so she took the initiative to earn the National Check Professional certification. That certification involved an intense, three-hour exam after several months of study and training through webinars.
To share the knowledge she gained, Miller made sure her co-workers could participate in the webinars.
“I continue to get them involved in continuing education, so we’re getting more bang for our buck,” she says.
That saver’s attitude guides one of Miller’s hobbies outside of work: She dabbles in extreme couponing, after learning the tricks at a class. And true to form, she’s thinking about ways to share the knowledge she gained.
“I think it would be cool to have a couponing class for our membership, since adopting this practice could have a positive impact on improving our members’ financial lives, which is our mission at Financial Center,” she says. “It’s a matter of finding sales and coupons that go with the sales.”
Whether coordinating the credit union’s Meals on Wheels volunteer efforts or transitioning service members to another credit union after her organization divested its overseas branches, Miller is known by her co-workers for her dependability.
“Dianna excels at servant leadership within her department and the organization,” Wilson says. “Dianna takes ownership of many duties even when they’re only indirectly related to her main tasks.”