Future-focused topics such as technology leadership, design thinking principles, and blockchain dominated discussion Tuesday at the co-located CUNA Technology Council Conference and the CUNA Operations & Member Experience Council Conference in Phoenix.
The conference, which offers attendees the opportunity to connect and innovate, runs from Oct. 1-4 at the Arizona Biltmore.
About 630 credit union professionals are attending the conference, while nearly 100 exhibitors showcased their products and services in the Exhibit Hall.
Below are scenes from Tuesday's sessions.
Technology leadership requires collaboration and communication, say D. Hilton Associates’ Brian Kidwell (left) and Jessica Jarman, and Army Aviation Center FCU’s Bobby Michael.
Journey mapping is a great process improvement technique, panelists say during a breakout session.
Charting the future of financial services technology might be CUs’ biggest challenge of this era, says Mark Sievewright.
The CU Awareness Initiative aims to create a brand message that resonates with consumers, says Michelle Hunter, CU of Southern California.
Blockchain technology will improve CUs’ ability to verify members’ identities, says BIG’s John Best.
“Design thinking”—which focuses on solutions, not problems—can foster innovation, says NCR’s Sean Loosli.
Allowing contact center staff to work at home comes with security and other considerations, says Dennis Tabor of Open Technology Solutions.
The Winter 2023 issue of Credit Union Magazine explores award-winning marketing, board training on a budget, developments in instant payments, service to small businesses, and NCUA’s final rule on member expulsion.
