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Chatbots, Robo Advisers, & AI
One need not look far to find a groundswell of interest in artificial intelligence (AI) and the technologies it powers. It’s incumbent on credit unions to keep tabs on these solutions, which promise to enhance the member experience, improve sales, and lower costs.

Common Bond
Working at a credit union is a tradition in many families, and that commitment to serving members through the generations breeds a special appreciation of credit union philosophy and the movement as a whole.

Strategic Connections
When approached strategically, mergers with like-minded credit unions and the acquisition of bank branches and other assets enable financial cooperatives to better serve consumers—particularly those who live in underserved communities.

LEADING EDGE
Never underestimate the power of commitment to creating hope about the future.

PRESIDENT’S PERSPECTIVE
We’re taking big steps to help small credit unions.

ADVANCING THE VISION
Giveback projects at national political conventions leave lasting reminders.

TRENDLINES
How massive is credit unions’ impact on members and the U.S. economy? Try $192 billion a year.

SPOTLIGHT
CUNA Emerging Leader Award winner Rachel Guyselman of Tongass Federal Credit Union thrives on challenges.

COMPLIANCE MATTERS
CFPB’s recent mortgage servicing rules include communications directives.

WHEN DOES THE SMALL-DOLLAR RULE APPLY?
Be mindful of CFPB’s compliance requirements for short-term lending.

TWENTYFOUR / SEVEN
Generational researcher Jason Dorsey offers tips on gaining millennials’ trust.

TOOLS OF THE TRADE
Video capabilities open a world of possibility for mobile banking apps.

CREDIT UNIONS FOR KIDS
Children of employees and members benefit from Children’s Miracle Network Hospitals.

BRANCHING OUT
Test your credit union knowledge with this satirical crossword puzzle.

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