In the December issue of CUNA's Credit Union Magazine, you'll read in-depth articles about technologies that could enhance the member experience and lower back office expenses.
You'll also learn about several families where credit union leadership ran in the family. And you'll get a review of the right conditions for mergers and bank acquisitions.
Here are three takeaways from the issue:
“It’s clearly the future of the industry. But credit unions are so rooted in the service mentality that they’ll be challenged to make the transition. In many cases there will be board-level resistance to change, which will be the highest hurdle.”
—Kirk Kordeleski,managing partner of consulting for Best Innovation Group, a CUNA consulting partner, on the future of chatbot technology. Read more in the feature article “Chatbots, Robo Advisers & AI.”
“I grew up with a credit union in my family room.”
—John Felton, CEO of $80 million asset Southern Chautauqua Federal Credit Union in Lakewood. N.Y, on his parents' credit union work. Read more about families where credit union leadership is a career passed along through the generations in the feature article “Common Bond.”
“We’re very well-received… because people know credit unions bring value.”
—Brian Bone, CEO of $13 million asset High Desert Community Credit Union in Aztec, N.M., on a recent merger. Read more about mergers in the feature article “Strategic Connections.”