A Future Forum
Momentous societal shifts, rapid advances in technology, a cascade of regulation, and the emergence of trendy competitors has made it challenging to predict what’s around the corner in financial services. Never fear: Our panel of industry thought leaders offers a candid but hopeful forecast for the coming decade.
Down on Debt
Millennials’ reluctance to borrow money is changing how credit unions approach lending. To stay relevant, address this group’s negative attitudes toward debt, their expectation for fast service, and the impact of the sharing economy on major purchases.
Top Tech To-Do’s
Even as technology evolves at a rapid pace, credit unions still need to keep pace with the now. In 2018 and beyond, they’ll need to accommodate new channels, ensure a quality banking experience across all channels, and continue to keep members’ data safe.
Consider the six C’s to avoid overwhelming consumers with too many choices.
Look for inspiration from the four recipients of the 2018 Herb Wegner Memorial Awards.
Resolve to ask whether liquidity is an issue at your credit union.
ADVANCING THE VISION
Through the Volunteer Incentive Program, employees have boosted Scott Credit Union’s brand exposure and community impact.
“I get inspired by helping others feel awesome when they come to work,” says Consumers Credit Union’s Kristen Davidson.
Following a year of hurricanes and wildfires, FinCEN issues a disaster relief fraud bulletin.
A CULTURE OF COMPLIANCE
The CUNA/NASCUS Bank Secrecy Act Conference outlined critical components of a robust compliance program.
PREPARING FOR REG Z CHANGES
Look for new threshold calculations from the CFPB and Federal Reserve Board.
TWENTYFOUR / SEVEN
A brewpub-themed branch taps into O Bee Credit Union’s historical roots.
TOOLS OF THE TRADE
An organizationwide risk assessment can keep member information safe.
A World Council project improves the quality of financial services in Ukraine.
Let’s dispel some predictions that linger despite showing few signs of coming true.