The credit union industry is “under siege” by frivolous lawsuits alleging website noncompliance with the Americans with Disabilities Act (ADA), according to Michelle Anderson, partner with the law firm of Fisher Phillips.
Dozens of lawsuits have been filed across all industries nationwide, especially in California, Florida, and New York, she says.
“Private lawsuits are the biggest threat—they’re a cottage industry,” Anderson says. “Some firms do this for a living—they have testers to see if you’re in compliance. The problem is, there’s no recovery to individual plaintiffs; all of the recovery goes to the lawyer.”
Common allegations in ADA lawsuits include:
To improve website accessibility, Anderson advises credit unions to:
Anderson addressed the 2018 CUNA Marketing & Business Development Council Conference.
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