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Build Your Bench
Leadership development programs are preparing tomorrow’s leaders in the face of looming CEO retirements. Executives are gaining skills through training in leadership principles, operational skills, credit union philosophy, and executive coaching.

Fee Less, Earn More
While for-proft financial institutions are hiking checking and other fees, credit unions shine in comparison. Some credit unions find that reducing and removing certain fees leads to higher member satisfaction—and increased business.

Many Happy Returns
Four operating principles can help credit unions get the most from their investment portfolios: Examining new investment options, comparing and
finding the best bonds, preparing for multiple financial scenarios, and learning from past successes and failures.
 

LEADING EDGE
Investing in top talent is critical to building and maintaining a winning team.

PRESIDENT’S PERSPECTIVE
CUNA is tackling frivolous and predatory ADA website lawsuits with 360-degree advocacy.

TRENDLINES
The rise of driverless cars could have a substantial effect on auto lending.

SPOTLIGHT
Schools Financial Credit Union’s Steve Langley is a serious “why guy.


COMPLIANCE MATTERS
NCUA seeks input on potential bylaw changes.

HMDA IMPLEMENTATION CHALLENGES CONTINUE
Credit unions grapple with capturing additional data points and getting staff up to speed.

LENDING COMPLIANCE
Mortgage borrowers and bankruptcy.

TWENTYFOUR/SEVEN
Kindra Hall advises marketers on the power of storytelling.

TOOLS OF THE TRADE
Wealth management services aren’t just for wealthy members.
 

BRANCHING OUT
Be sure to watch these lesser-known ratios.

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