The dates and location are set for next year’s CUNA Member Experience, Sales & Service School, Aug. 19-21 in Boston, designed to provide attendees with forward-thinking insights to help enhance their service cultures. 

“An exceptional member experience influenced by having a well-trained and passionate staff,” said Carla Schrinner, implementation manager at CUNA. “This school gives credit union professionals the skills and resources to keep their services competitive, while also helping them build member and employee journeys with a lasting impact.”

Attendees will learn:

• The influence of member experience on strategy development;
• The keys to effectively mapping the member journey;
• How to engage staff and reward performance; and
• Insights into using data to manage member experience.