When Hurricane Michael struck the panhandle of Florida in early October 2018, it affected roughly half % of Tyndall Federal Credit Union’s members and damaged more than 15,000 homes in its core market.
The $1.3 billion asset credit union in Panama City, Fla., acted quickly to support its members and community.
As a tribute to staff’s hard work, Tyndall Federal created a storytelling video to remember what it went through and celebrate how far it has come.
Tyndall Federal’s disaster communication plan allowed the credit union to account for all employees within three days after the storm, even with limited cell phone service and debris-strewn roads.
“We had to take care of employees first and put them in the best position we could so they could take care of the members,” says Jim Warren, Tyndall Federal president/CEO. “When we should have been at our worst as a team, we were at our best.”
Within two weeks of the storm, 87% of Tyndall Federal’s employees reported to work.
Starting in October, the credit union gave back to the hurting community by visiting impacted areas and providing free gas, fast-food meals, Thanksgiving turkeys, groceries, and Visa gift cards.
The day before Thanksgiving, Tyndall Federal deposited more than $2.7 million into the accounts of members residing in the FEMA-declared disaster areas. These members woke up to find an extra $50 in their savings accounts.
The credit union also provided financial relief, including low-rate personal loans, payment deferrals, and forbearance for mortgage payments.