Create the right culture and you’ll turn a group of people into a team working toward a common goal.
The right corporate culture not only identifies your credit union’s focus and mission, it can eliminate toxicity, make hiring decisions easier, and set the tone for what your credit union wants to create, says Sarah Marshall, consultant with Your Credit Union Partner.
And the smaller the staff, the bigger the impact a single person has, says Marshall, who addressed nearly 100 attendees at the CUNA Midwest Small Credit Union Conference Monday in Madison, Wis.
To create the right culture at your credit union, Marshall suggests examining these questions:
Answering these questions will allow you to begin establishing your desired culture, Marshall says. While many different types of culture exist, she identifies four primary types of cultures:
Not all people will fit well in every type of culture, Marshall says, so keep your culture in mind during the hiring process.
Ask questions that will provide insights into each job candidates’ personality, work style, and how they might fit into your credit union’s culture and team.
“The people who will do best in an organization are the one who thrive in the particular type of culture that is in place,” Marshall says.