Dedene: Too often I have attended meetings where we all go around a room and talk, and talk, and talk. You look over at the regulators and wonder, is the message getting across or are they bored?
There is nothing wrong with telling a story, but what happens after you tell the story and you leave the meeting? Will they remember your story if they meet with four or five different parties that day?
Provide your story on paper. Write it down, make it specific, and include facts.
Provide them with the visual impact a regulation has and how it can be solved. They may forget the verbal story, but they will leave with the paper one.
Dedene: Do not let anyone tell you compliance is not as important as member service. I truly believe compliance is member service.
Think of all the consumer compliance laws that impact us. The important word is consumer, not compliance. We provide a member—consumer—service by ensuring that consumers—members—are protected.
That is done by ensuring compliance with consumer protection laws.
Also, don’t feel as if you need to be the decision-maker. Our main job is not necessarily to make all decisions related to compliance but to ensure the appropriate decision makers have the necessary and relevant information, and know the potential impact a decision may have.
All operational areas of the credit union have a role in this, not just compliance.
Dedene: Have passion about what you do and why you do it. Do not think there are issues too small or not impactful enough to bring up.
If you feel something deserves to be talked about, do so. Speak up and do not be afraid to talk about the issues no one else wants to talk about.
Finally, enjoy what you do. Realize there are a whole bunch of “compliance geeks” just like you. Don’t feel as though the weight of the world is on your shoulders.
Dedene: I am honored and humbled by this award. Thank you.