I agree with Rudy that curiosity is extremely important. It’s all about incremental improvement, and folks who are continuously curious always want to learn more and do more to improve their organization.
Understand the credit union’s strategy. That’s essential to your success.
When you truly understand why you’re taking on certain initiatives and what the business outcomes will be, you can then make the right technology decisions.
You need to measure results in order to see the return on investment of your efforts. Without that, you won’t know whether you have made the best technology decisions.
IT is in an enviable position because you see every area of the business, and that provides opportunities to support the strategy.
You really need a good understanding of what the credit union does and be able to tell the story of IT to help the rest of the organization know what IT is all about.
Another key trait is empathy—know what people are dealing with and doing. We should always be striving to make it easier for people to do their jobs.
Sharon Moseley, senior vice president/CIO, Kinecta Credit Union, Manhattan Beach, Calif.