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» Member feedback improves BECU’s mortgage process
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Member feedback improves BECU’s mortgage process
‘Nobody knows what a member wants or needs better than a member.’
January 22, 2020
Jennifer Plager
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‘Deep dive’ into members’ comments inspires changes to operations and communications.
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Summer 2022
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Spring 2022 edition highlights inclusive lending, succession planning, fair lending and artificial intelligence, and the use of environmental, social, and governance (ESG) as a competitive differentiator.
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