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Member feedback improves BECU’s mortgage process

‘Nobody knows what a member wants or needs better than a member.’

January 22, 2020
Jennifer Plager
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‘Deep dive’ into members’ comments inspires changes to operations and communications.
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Credit Union Magazine's 2020 Rock Stars

2020 Rock Stars

Credit Union Magazine’s special 2020 Credit Union Rock Stars edition celebrates creative, innovative, and passionate professionals and volunteers working to advance the missions of their credit unions.
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