Many credit unions are wondering: Do we close our in-store branches? Reduce hours? How are others keeping in touch with members and how do we keep employees safe? Some are wondering: What are financial institutions doing for the retail partner? What are financial institutions doing to support essential employees? And, what are financial institutions doing to support small businesses?
Financial Supermarkets has been in consultation with clients assisting in making decisions related to their in-store branches.
Once Financial Supermarkets knew what credit unions and other financial institutions were doing, they created a way to share ideas via its Members Only website.
Financial Supermarkets also was proactive in keeping its clients informed about changes in the retail stores and has offered to conduct virtual classes.
At this time, all employees are needed to handle the increase in call volume; employees are also being used in new roles.