Xpress Data Inc. (XDI) is an essential supplier to the credit unions they serve. As a key resource, XDI is taking extra measures to ensure that communications such as notices, letters, and statements continue to reach members consistently and effectively via print and electronically.

Production facilities on both the East and West coasts are fully operational to meet the company’s clients’ needs, and client support staff continue to work remotely per health and safety guidelines.

With the passage of the CARES Act, all credit union clients have been affected, and the XDI team is available to help notify members of any changes. Whether it’s sending a new notice, modifying an existing one, updating statements, or sending an eXpressMessage, XDI has been assisting credit unions with these affected areas:

• Updating mortgage statements due to forbearance.
• Notifying members with student loans about forbearance.
• Contacting members about their preference about how to proceed with their previously arranged required minimum distribution on an IRA.

In addition, the U.S. Postal Service has indicated there are multiple foreign mail situations in which delivery is impacted such as a postal processing complete shutdown in certain countries, suspended flight operations, or extremely delayed service.

In response, XDI has modified procedures to suppress affected mailings and provide reporting back to credit unions, alleviating the additional effort by staff to deal with returned or undeliverable mail.

Because XDI focuses exclusively on the creation and delivery of credit union documents, they are uniquely positioned to respond quickly to the changing landscape affecting members and the credit unions who serve them.