CU Service Network is laser-focused on providing timely and critical resources to the credit union community. Its compliance team has created an in-depth pandemic FAQ, which is free to all credit unions and updated often as new information becomes available.
CU Service Network has partnered with fintech organization Best Innovation Group (BIG) to sponsor its twice-weekly CU Town Hall Meetings, a place where credit unions can learn, share and connect about the state of the industry during the pandemic.
In addition, CU Service Network is providing primary source industry research via surveys. A most recent survey addresses changes to credit unions’ 12-month strategies. Results can be found in the company’s blog.
CU Service Network also is working diligently to keep operations running as smoothly as possible. Its shared-branching team has been focused on aiding participating credit unions, including the creation of FAQs about how to serve members via drive-up.
The company’s No. 1 goal is to keep supporting the members, who’ve been found to be anxious about accessing their money as credit unions close their branch lobbies. As providers of outsourced back office assistance, the CU Service Network team is fully secure and fully remote. It is operating as business as usual, providing vital credit union back office functions such as accounting and compliance.
Now more than ever, the CU Service Network team has found that credit unions appreciate the backup, depth, and removal of key-person risk that comes with outsourcing back office functions. As the pandemic progresses and the industry adapts to the global “new-normal,” CU Service Network will continue to provide resources to the industry, help its clients, and ultimately, serve members in any it they can.
CU Service Network is a Credit Union National Association associate business member.