Jason Lindstrom can summarize his best crisis leadership advice in one word: Listen.

Lindstrom, president/CEO of $330 million asset Evergreen Credit Union in Portland, Maine, and chair of the CUNA Marketing & Business Development Council Executive Committee, says that means putting the financials aside for a moment and focusing first on your people.

In this episode of the CUNA News Podcast, Lindstrom takes us through Evergreen’s response to the COVID-19 crisis, which includes participating in the first wave of Paycheck Protection Program loans, holding a virtual annual meeting, leading a remote workforce, and other challenges.

You can listen and subscribe to the CUNA News Podcast in Apple’s iTunes Store, Spotify, Google Play, and Stitcher Radio.

In this episode:

1:30: One team on, one team off

2:27: PPP loans  

7:45: Programs to help members

11:22: Virtual annual meeting

12:58: Dealing with the death of a board member

16:30: What he’s learned from this experience