Training is just one of the functions that continues to evolve as credit unions recalibrate, shift priorities and start reworking their mid- to long-term plans. The CUNA Professional Development Online (CPD Online) team recently identified a surge in courses taken through this learning management system with content specifically built for credit unions. They’ve analyzed this data to bring you insights on how trainers at other credit unions are preparing their staff for today’s business challenges.
When looking at the period of November 2019 through March 2020, credit union professionals completed a combined total of 57,411 courses—a 47% increase over the same time last year. The number of individual users of CPD Online also increased 41%. This significant increase in training demonstrates the investments made by credit unions to build the skills of their people at a time when flexibility is critical.
By dividing the content into topic areas, CUNA’s team found that course types covering topics like diversity, equity and inclusion, member engagement, finance and security saw the largest increase in usage. More specifically, courses that train staff on protecting members’ data and safety as well as supporting members are in high demand:
The CPD Online team is always adding new content to help credit unions manage new priorities, including these courses related to the current health crisis:
“We are utilizing current trends to inform the constant development of content that we offer through CPD Online,” says Marlo Foltz, vice president, blending learning at CUNA. “As credit unions transition and evolve at this time and into the future, we are dedicated to supporting the training they need for their staff and their ability to use the CPD Online learning platform to its fullest advantage.”
As you work to adapt your training program and manage the new workplace, explore CPD Online.