PDP Group is your partner with departments of motor vehicles (DMV) this pandemic. The company quickly responded to the shifting situation.
Connected communication. Working in conjunction with various trade associations and vehicle dealers, making direct contact with DMV officials, absorbing all news feeds and DMV notices and collecting the feedback from PDP team members, PDP compiles this information into a daily resource that it broadcasts to credit unions in its network.
Keeping titles digital. Electronic liens allow credit unions to receive their lien filings and release their liens despite the DMVs shutting down.
Tracking turn times. PDP tracks the days it takes a credit union per state to secure a lien on a title. With the pandemic, PDP is isolating problem jurisdictions and determining the root cause for the delays.
Keeping titles moving. PDP employees were set up at home to take telephone calls and respond to inquiries.
New reporting tools. To keep credit unions informed, PDP built new reports to track volumes and staffing. The company continues adapting to credit union needs to keep moving and to secure vehicle assets. PDP is looking to find new ways to automate the interaction with the DMV and reduce the time to get security interest recorded. It is looking at electronic signatures, remote electronic notarization and digital documents as recommendations to the DMV to keep transactions moving.