CUNA
  • Advocacy
    • Priorities we’re fighting for
    • Actions you can take
  • News
  • Learn
  • Compliance
  • Shop
  • Topics
    • Community Service
    • Compliance
    • Credit Union Hero
    • Credit Union Rock Star
    • Credit Union System
    • Directors
    • Human Resources
    • Leadership
    • Lending
    • Marketing
    • Operations
    • Policy & Issues
    • Sales & Service
    • Technology
  • Credit Union Magazine
    • Buyers' Guide
    • COVID-19
    • Digital Edition
    • Credit Union Hero
    • Credit Union Rock Star
    • Subscribe
    • Advertise
    • Contact
  • COVID-19
  • Advertise
  • Awards
    • Nominate Credit Union Hero
    • Nominate Credit Union Rock Star
  • Podcasts
  • Videos
  • Contact
Learn More about Member Value

News

Member Benefits
Learn more
Learn more about the benefits of membership.
Home » Call blocking rulemaking needed to address TRACED Act
Policy & Issues

Call blocking rulemaking needed to address TRACED Act

June 2, 2020

The Federal Communications Commission (FCC) should promptly initiate a rulemaking addressing TRACED Act provisions regarding blocking, safe harbors and a redress mechanism for erroneously blocked legitimate callers. The TRACED Act was signed into law in December 2019 to provide regulators resources to combat abusive robocalls.

CUNA and other financial trades filed comments in response to a proposal implementing the STIR/SHAKEN call authentication framework, as well as parts of the TRACED Act.

“As we have previously stressed “[w]hen outbound calling numbers used by legitimate businesses are mislabeled, or calls from those numbers are blocked, consumers are harmed because they may not receive lawful calls affecting their health, safety, or financial well-being,’” the comments read.

CUNA notes specific examples of erroneous call-blocking cited by other commenters on the proposal, including calls and messages from healthcare providers, security services and food delivery.

“These calls are being mislabeled because, as the Joint Trades have previously pointed out, they share the same characteristics, such as high volume and short call duration, that analytics companies use as indicia of illegal or unwanted robocalls,” the comments read.

CUNA also notes the implementation of SITR/SHAKEN and related efforts to combat robocalls must not adversely affect the delivery of important, time-sensitive calls. STIR/SHAKEN is a technology standard that uses digital certificates to verify that the calling number is accurate and has not been spoofed.

KEYWORDS coronavirus tcpa
Credit Union Magazine - Spring 2021

Spring 2021

Credit Union Magazine’s Spring 2021 edition features CUNA's 2021 advocacy agenda, strategic planning guidance, and labor market insights.
Digital Edition •  Subscribe

Trending

  • Federal, state regulators release updates to BSA/AML Examination Manual

  • FHFA Extends forbearance, foreclosure and REO eviction moratoriums

  • PODCAST: GAC preview, part 1

Tweets by CUNA_News

Polls

Who should be the 2021 Credit Union Hero of the Year?

View Results
More

Champion of America’s Credit Unions

Credit Union National Association is the only national association that advocates on behalf of all of America’s credit unions. We work tirelessly to protect your best interests in Washington and all 50 states. We fuel your professional growth at every level and champion the credit union story at every turn.

More CUNA

  • About
  • Careers
  • Contact Us
  • Recommended Websites
  • Privacy Policy

Resources for

  • CUNA Board Members
  • Credit Union Advocates
  • Leagues
  • Press
  • Vendors