CUNA
  • Advocacy
    • Priorities we’re fighting for
    • Actions you can take
  • News
  • Learn
  • Compliance
  • Shop
  • Topics
    • Community Service
    • Compliance
    • Credit Union Hero
    • Credit Union Rock Star
    • Credit Union System
    • Directors
    • Human Resources
    • Leadership
    • Lending
    • Marketing
    • Operations
    • Policy & Issues
    • Sales & Service
    • Technology
  • Credit Union Magazine
    • Buyers' Guide
    • COVID-19
    • Digital Edition
    • Credit Union Hero
    • Credit Union Rock Star
    • Subscribe
    • Advertise
    • Contact
  • COVID-19
  • Advertise
  • Awards
    • Nominate Credit Union Hero
    • Nominate Credit Union Rock Star
  • Podcasts
  • Videos
  • Contact
Learn More about Member Value

News

Member Benefits
Learn more
Learn more about the benefits of membership.
Home » Notification needed for FCC call blocking
Policy & Issues

Notification needed for FCC call blocking

July 6, 2020
PHonecall

In a letter to the Federal Communications Commission (FCC), CUNA and other organizations expressed concerns that legitimate calls are continuing to be blocked by voice service providers (VSP) under the STIR/SHAKEN caller identification framework meant to target illegal robocalls.

“However, for this redress mechanism to meaningfully protect consumers and be effective as Congress intended, the caller must know that its calls are being blocked,” the letter reads. “Consequently, we urge the Commission to require the blocking entity to notify callers immediately that it is blocking their calls. Without a notification requirement, no call-blocking service can be performed with ‘transparency . . . for . . . callers,’ as the TRACED Act requires.”

The letter included recommendations to protect consumers against illegal calls, such as:

  • VSPs should remove an erroneous block within 24 hours of the provider’s learning of the block;
  • Terminating VSPs (VSPs that deliver the call to the end recipient) that block calls should be prohibited from imposing a charge on callers for reporting, investigating, resolving, or removing erroneous blocks promptly;
  • Terminating VSPs should provide callers with effective redress options applies equally to mislabeled outbound calling numbers.

CUNA and other financial trades filed comments in response to a proposal implementing the STIR/SHAKEN call authentication framework, as well as parts of the TRACED Act.

On March 30, CUNA and other organizations also requested the FCC issue a ruling, clarification or waiver calling for COVID-19 related communications to fall under the TCPA’s Emergency Purposes Exception.

KEYWORDS call blocking FCC
Credit Union Magazine - Winter 2020

Winter 2020

Credit Union Magazine’s Winter 2020 edition features CUNA’s 2021 lending outlook, CEO insights on adjusting to the pandemic, and board recruitment strategies.
Digital Edition •  Subscribe

Trending

  • Compliance: 2020 Year in Review, Checklist now available

  • 5 fraud predictions for 2021

  • CUNA sends recommendations to incoming Biden administration

Tweets by CUNA_News

Polls

Will you ask employees to receive the coronavirus vaccine?

View Results
More

Champion of America’s Credit Unions

Credit Union National Association is the only national association that advocates on behalf of all of America’s credit unions. We work tirelessly to protect your best interests in Washington and all 50 states. We fuel your professional growth at every level and champion the credit union story at every turn.

More CUNA

  • About
  • Careers
  • Contact Us
  • Recommended Websites
  • Privacy Policy

Resources for

  • CUNA Board Members
  • Credit Union Advocates
  • Leagues
  • Press
  • Vendors