With credit union employees working from home or by appointment only, effectively communicating with members to help them get what they need has changed.
Adding digital channels like messaging, chat, and bots are having dramatic results for the credit unions Quiq serves. For example, Northwest Community Credit Union started sending outbound payment reminders to those five days and 15 days overdue, and they had a 20% response rate.
Other credit unions are using text messaging and bots to set up and confirm appointments. Others are handling the loan process securely over messaging.
For more information visit quiq.com.