By Dayna Johnson Schmitt, CUNA product manager
With competing priorities and limited resources, it can be extremely challenging to identify where you should focus your efforts. Having an in-depth understanding the factors influencing the credit union industry can make these tough decisions a little bit easier. Here’s a look at some trends you’ll want to understand.
A great example of this is investing in the employee experience. At first glance, it may seem less critical than some of the other items you need to tackle, but when you understand the connection the employee experience has to the member experience you may think twice about its role in your future plans.
You probably already know how critical cybersecurity readiness is, but the COVID-19 pandemic has exacerbated this concern even further. Credit unions creating a culture of sharing cybersecurity information can bolster preparedness and guard against threats old and new.
The gig economy generally refers to self-employed, freelance or independent workers paid by the task. The pandemic has increased the challenges these workers face, such as declining income and lack of access to health insurance. Credit unions are well-positioned to improve these workers’ financial well-being and can do more through innovation and technology partnerships.
Advancing diversity, equity and inclusion (DEI) is more important than ever but requires a careful approach unique to each institution. Understanding how DEI supports your mission, attracting diverse talent and identifying internal inclusion champions will all be key factors to consider along your path to inclusion.
Dive deeper into these and six additional crucial topics, including how they have been impacted by the pandemic, with 2020-2021 CUNA Environmental Scan (E-Scan). E-Scan has a long-standing reputation among credit union leaders for its credible forecasting and insights on the trends shaping the industry.
New for 2020-2021: purchasers of CUNA E-Scan will also gain access to supplemental content on topics including the economy, advocacy, compliance, business continuity and more to be released this fall.
Learn more and purchase your accessibly priced PDF copy at cuna.org/escan.