Jeff Rendel, president of Rising Above Enterprises, says technology, physical environment, and culture are the top three drivers of the employee experience, and credit unions should look at ways to provide professional development and growth opportunities for employees.
Jeff Rendel, president, Rising Above Enterprises.
“Where could we improve the employee experience at our credit union? Our goal as a credit union is to create a wonderful, outstanding employee experience,” he says. “We don’t know how well we produce that until we ask the hard questions.”
Rendel outlined several ways credit unions can provide professional growth and development training, and explained how investing in that training benefits the credit union.
Following the session, Todd Spiczenski, CUNA's chief products and services officer, led a live chat with Rendel and attendees.