Focus on the employee experience by creating a workplace culture where employees realize every job has strategic value and the credit union is committed to professional growth and development.
The top three areas where employees want training are leadership, professional certifications, and technical skills, says Jeff Rendel, president of Rising Above Enterprises, who addressed the CUNA Strategic Planning Virtual Roundtable.
Consider these training opportunities:
Focusing on the employee experience is a good business move, Rendel says.
While there will be increased costs in employee pay due to employee growth, credit unions will be four times more profitable because of the engaged workforce, greater employee retention, and increased innovation which leads to new ideas, products, and ways to cross-sell.
As a result, members will be twice as satisfied, Rendel says. “Understand there’s a lot of great business value in the employee experience.”