Caroline Martorano, director of operations & support for BCU and CUNA Technology Council Executive Committee vice chair.
Clockwise from top left: Joey Rudisill, Carey Price, Mike Atkins, and Illuma Labs’ Milind Borkar.
Illuma Labs
Voice authentication and fraud prevention can help eliminate friction, improve efficiency, and enhance security in the call center, says Milind Borkar, founder/CEO of Illuma Labs.
Erin Wilson, Zipwhip.
Zipwhip
Business-to-business texting enables credit unions to communicate important COVID-related information, speed the loan process, fund more loans, and improve asset quality, says Erin Wilson, senior account executive for Zipwhip.
Credit Union Magazine’s Fall 2023 issue examines how artificial intelligence is shaping marketing, strategies to improve cyber hygiene and overall cybersecurity, the need to employ risk management to address inflation and its impacts, new approaches to board recruiting, and NCUA’s top supervisory priorities.
