Before the coronavirus (COVID-19) struck, Mountain America Credit Union in Sandy, Utah, was already adjusting its training and talent development program to meet the future needs of employees by revamping its training curriculum and boosting its digital learning infrastructure .
But when the pandemic hit, Aaron Brown, vice president of talent and member development at the $11 billion asset credit union, knew that goal was more important than ever.
“The future sure came a lot faster than we expected this year,” Brown says. “The pandemic definitely afforded us opportunities to accelerate everything we’re doing.”
Brown, who spoke at the 2020 CUNA HR & Organizational Development Council Virtual Conference Collection, and his team used the pandemic as an opportunity to reevaluate its current curriculum.
They not only looked at the content of the training programs and how it would translate to a digital environment but also how the training was presented to employees and what changes that would increase the value of the training.
“We needed to shift to a blended approach,” he says. “We needed to convert a lot of content and courses to virtual, but we also needed to think about other elements.”
When shifting training to a blended learning module, the Mountain America team examined:
“We discovered there’s a lot of leverage we can still gain from our existing tools without having to add tools,” Brown says.