Among the unforeseen challenges the coronavirus (COVID-19) pandemic has created for credit unions are the compliance requirements driven by social and safety considerations.
In this podcast, David Reed, an attorney, consultant, and trainer with Reed & Jolly, PLLC, explains how credit unions can continue to handle operations and human resources in the new normal, as pandemic-related considerations redefine the work environment.
The top priority should be security and safety for members and employees, says Reed. Credit unions have plenty of best practices to follow but still must navigate the challenging territory of execution and communication.
Reed also shares how credit unions can minimize risk while focusing on the member experience in 2021.
In this episode:
1:25: COVID-19 compliance considerations
2:56: How to protect employees
5:30: How to handle pushback from employees
8:26: Protecting members
11:20: Protecting the credit union legally
15:40: Key considerations for a remote working policy
21:28 How to deliver COVID-19 communication
26:50 What the post-pandemic workplace looks like