In a year like no other, CO-OP Financial Services worked to support credit unions in 2020 through enhancements in product and technology delivery, expanded digital capabilities, and greater credit union member experience and satisfaction.
Evolving from being a reseller to an ecosystem provider of payments technology and solutions has been CO-OP’s mission since 2016. Our commitment did not slow down because of the coronavirus (COVID-19) pandemic, but rather took on greater urgency to provide maximum value to the industry. We turned a pandemic year into a year of record momentum that will lead to more great work with and on behalf of credit unions in 2021.
CO-OP’s momentum is driven by substantial investments in client and member services—even in difficult market conditions brought on by the pandemic.
CO-OP’s ecosystem is guided by the company’s annual product road map. Solutions developed in 2020 include services designed to deepen member engagement and help credit unions build an interoperable payments platform:
CO-OP also released several products to technical availability at the end of 2020:
CO-OP prioritizes the interplay of service, technology, and solutions to help credit unions meet the accelerating competitive market and member needs to improve overall experience delivery. In 2020 this meant:
With the full support of our board of directors, we are investing and building fast to give credit unions the solutions and technology development needed to meet the expectations of today’s members.
TODD CLARK is president/CEO of CO-OP Financial Services.