As credit union financial counselors have a proven impact to decrease delinquency rates, CUNA has announced CUNA Financial Counseling Certification Program (FiCEP) eSchool to be held June 9 through August 25. The eSchool is designed for a variety of credit union staff positions for credit unions to offer financial counseling expertise to their members. Attendees of the eSchool have an opportunity to earn the Certified Credit Union Financial Counselor (CCUFC) certification. Since 2011, credit unions with at least one CCUFC averaged a 52.7% decline in delinquency rates.

“CUNA Financial Counseling Certification Program is a great opportunity for credit unions to offer the much-needed financial counseling and help folks need today.  Managing money is very hard for some and this is a valuable tool to help members navigate it better,” said Becky Owens, director of training at Altana FCU.

With certified credit union financial counselors on staff, credit unions are also better able to demonstrate the credit union difference, grow product and service revenue and attract new members.

“This training teaches credit union employees how to counsel members so they can budget better, save smartly, pay down debt and plan for the future,” said Amanda Schumacher, instructional design manager, CUNA. “Attending the training and earning the designation allows your credit union to differentiate itself from other financial institutions and be more confident in helping members build a stronger financial future.”

CUNA Financial Counseling Certification Program (FiCEP) eSchool is endorsed by CUNA Finance Council and CUNA Lending Council.