The past year of living with the coronavirus (COVID-19) pandemic has presented many challenges for credit unions.

But in the face of difficult times, numerous credit unions have used the modification of in-person operations to reimagine business strategy, product and service delivery, and the member experience.

This episode of the CUNA News Podcast features Derek Everett, general manager of credit union solutions at Fiserv.

Everett explains that credit unions now have a unique opportunity to rethink operations and strategy. That includes technology optimization, process improvements, creation of new products and services, and other priorities that can lead to a better member experience and accelerated growth.

Everett shares specific solutions credit unions should explore, from digital banking to in-branch technologies, and outlines potential next steps for credit unions that have already started putting enhancements in place.

He also previews Fiserv’s sessions and other exciting plans for the 2021 CUNA Governmental Affairs Conference.

You can listen to the CUNA News Podcast in Apple's iTunes Store, Google Podcasts, Spotify, and Stitcher Radio.

In this episode:

1:56: The "silver lining" for credit unions

3:57: Changing member expectations

5:45: Further investment in digital

6:41: Transforming the branch

8:15: Technology augments safety

9:34: Next steps for member service

11:26: Fiserv's activities at the 2021 GAC

12:54: What's on Fiserv's radar for the future