The past year of living with the coronavirus (COVID-19) pandemic has presented many challenges for credit unions.
But in the face of difficult times, numerous credit unions have used the modification of in-person operations to reimagine business strategy, product and service delivery, and the member experience.
This episode of the CUNA News Podcast features Derek Everett, general manager of credit union solutions at Fiserv.
Everett explains that credit unions now have a unique opportunity to rethink operations and strategy. That includes technology optimization, process improvements, creation of new products and services, and other priorities that can lead to a better member experience and accelerated growth.
Everett shares specific solutions credit unions should explore, from digital banking to in-branch technologies, and outlines potential next steps for credit unions that have already started putting enhancements in place.
Credit Union Magazine’s Summer 2023 issue highlights the lending outlook for the rest of the year, how credit unions leverage fintech companies to boost digital lending, the power of lending partnerships, common Bank Secrecy Act violations, and the shift board members must make when becoming chair.
