With strong leadership and connections to the community, credit unions can be a “fulcrum for positive change” in their communities.
“Credit unions are such a great place to bring our communities together and to have the kind of respectful, meaningful, and civil discussions we need to have to strengthen our identity and who we are as a people and also to determine how we can build a better future for generations to come,” says H.R. McMaster, former U.S. national security advisor and a retired lieutenant general for the U.S. Army. “This is a group that can make a difference.”
To make that difference, start by ensuring your team has the confidence needed to succeed.
“In combat, it’s particularly important because confidence serves as a bulwark against fear,” he says. “The worst thing that can happen to a unit in battle is fear because it leads to hesitation, and hesitation leads to opportunities for the enemy.”
McMaster delivered Tuesday’s opening keynote address at the 2021 CUNA Governmental Affairs Conference.
McMaster says teams build confidence by following three steps, whether they’re on the battlefield or in the boardroom:
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