More than ever, the message is loud and clear to traditional financial institutions—a dollar invested in delivering top-notch service through technology is not a dollar wasted. Consider that it’s a dollar more valuable than the rest—one with the ability to yield multifold returns by the year’s end.
You don’t need all the answers or an oversized budget to get started. In fact, knowing you don’t have all the answers is likely the very best way to get started.
The road to success is paved with many steps. Here are six keys to get you started.
You might be surprised at which “small” things can make a big difference. For example, consider the ability to start a loan online with a prefilled application and the ability to electronically sign documents. These conveniences shape the way your members feel about your credit union—and whether they’ll stay with you further down the road.
This mini-road map will identify the right intersection of creativity, practicality, and customer needs for your 2021 technology game plan. Follow these simple but important steps and you’ll be off and running in the right direction.
BEN REMPE is chief operating officer at LenderClose, which leverages technology to help credit unions reimagine the lending process for speed, efficiency, and exceptional borrower experience.