Assisting members during the pandemic was simply part of living Corporate America Family Credit Union’s mission, says Matt Helms, senior vice president of operations for the $766 million asset credit union in Elgin, Ill.

“Any upheaval or uncertainty we were feeling, our members were feeling even more,” he says. “So it was important for us to be a rock for our members and our community.

Financial education was a critical component in the credit union’s efforts to improve members’ financial well-being. Helms discussed these efforts during the 20201 CUNA Governmental Affairs Conference.